Frequently Asked Questions

Please select the subject below and click for more information.

Orders & Shopping

Browse the site and find a product you want to buy using the drop down menus located at the top of the screen. If you know exactly what you want, use the onsite search function at the top right of the site to quickly locate your items or use our Catalogue Quick Shop to add multiple products to your bag.

On the product page select the colour (if applicable) and size and click on the ‘Add to Bag’ button. This will then add your chosen product to the mini bag in the top right corner of site.

When you have chosen all of your items select either ‘View Bag’ or ‘Checkout’ from the mini bag which will take you to your shopping bag. If you have an offer code please enter it here. If you want to buy another product click on ‘Continue Shopping’, if you are ready to buy click on the ‘Continue to Checkout’ button.

You will then enter our secure online checkout. If you have registered with us online before enter your email address and password, if not create a new account , then follow our simple checkout instructions. Your order will not be placed with us until you click on the ‘Place Order and Pay’ button and you reach our order confirmation page.

You will get an email straight away to confirm that we have received your order and another to confirm that you order has been processed.

If you experience any problems placing your online order please contact us.

For our customer service opening times and contact numbers please click here.

Unfortunately, we are unable to add to orders once they are placed. However, we can amend any other details before dispatch, such as delivery method or address. Please contact us as soon as possible if you need to make some changes to your order.

For our customer service opening times and contact numbers please click here.

Please enter your offer code in the shopping bag to apply any discounts you are entitled to. If you have received a catalogue, your offer code will be printed on the front cover.

Unfortunately not, you can only use one offer code per order. Please note discount codes and promotions cannot be used in conjunction with any other offer unless specified in the terms and conditions.

Some offer codes can be used on sale items and this will be specified in the terms and conditions of each promotion.

The size buttons on a product page will show the stock status of a product. A grey strikethrough means the product is out of stock.

My Account

To update the information retained about you, please log in. To protect your privacy and security, we will also verify your identity before granting access or making corrections. If you want to review or amend your personal details, including your billing and delivery address, this can be reviewed within the My Account section of the website under the Personal Details section. If you do not have an online account, please contact Customer Services at [email protected] or call 01444 587 914.

From time to time Roama will send you special offer and promotions by email. If you no longer wish to receive these promotions, please click on the unsubscribe link at the bottom of any email or alternatively contact customer services at [email protected]

We will never share your email address or phone number. If you have opted in to receive offers in the post from companies who we think may interest you, but no longer wish to receive these mailings, please contact us at [email protected]

Roama send catalogues and promotions by post from time to time, you can opt out of these by emailing your full name and address to [email protected]

Please note that catalogues are printed in advance therefore it can take up to 6 weeks for mailings to cease.

Payments & Products

We currently accept Visa, MasterCard, American Express and PayPal. All transactions are taken in pound sterling (£). Please note if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. All payments online are processed in a secure environment. For more information about card security, please refer to our Privacy Policy

Most websites need JavaScript enabled to work properly. If your security settings are set at high, or JavaScript is not enabled, it will not allow the use of JavaScript and so you will not be able to use our site. Instructions to check your settings are below:

Internet Explorer (IE): Click on 'tools' in the toolbar, then 'internet options' and then the 'security' tab. Ensure security level is not set at 'high'. Alternatively, click on 'custom level' and ensure 'Active Scripting' is enabled.

Firefox: From toolbar click on 'tools', click on 'content' tab and ensure 'Enable JavaScript' is ticked.

Safari: From toolbar click on 'preferences', click on 'security' tab and ensure 'Enable JavaScript' is ticked

For users on desktop computers or laptop - simply hover over the colour swatches below the Colour name. For mobile and tablet users - simply click on the colour swatches below the Colour name.

We colour correct all our garment images to reflect the actual garment colour. However the colour you see is highly dependent on your monitor and monitor settings so fluctuations may occur.

Use our sizing guide to find the correct size for you. Click here to view our size guide .

Orders will be paid for at the point of order.

Yes you can part redeem gift vouchers online.

Gift vouchers are valid for 24 months from the date of issue and cannot be exchanged for cash or goods already supplied or ordered. We are unable to replace lost or stolen gift vouchers. Gift vouchers cannot be used as payment for gift vouchers.

Pre-Orders

Pre-orders are a convenient way for customers to order new products ahead of their delivery dates.

If an item is on pre-order, we have the delivery booked but the shipment has not yet arrived in our warehouse. The product will be sent to you as soon as we have received it.

When you click on the required size of an item, if it is on pre-order a message will appear saying ‘Dispatching by:’ and the date it will be sent out by.

In most cases, the product will be dispatched by the date displayed on the website. However, delays out of our control do sometimes occur but we will endeavour to get your order to you as soon as possible.

Payment will be taken at the time the order is placed.

The products which are in stock will be dispatched immediately (if they are above £25) and the items on pre-order will be dispatched separately at a later date when we have received the stock. There are no additional shipping costs for this. Any items in-stock which are below £25 will only be sent out once we have received stock of the pre-order item.

Yes, if your order has not been dispatched yet, you can ring our customer service team on 01444 587 914 to cancel it. You will receive a full refund.

Yes - if your order has not shipped yet, you can amend it by ringing our customer service team on 01444 587 914.

You will receive an email notification when your order has been shipped.

If you select express shipping at the checkout, your order will be sent via express delivery by the date listed on our website (after we have received the stock).